FAQs
Frequently Asked Questions (FAQ)
Who we are and what motivates us
Who we are and what motivates us
Welcome to Vatansever - Your Bridge to Home 🌉
Our Story 📖
Welcome to Vatansever, your online shop for Turkish gift items and a piece of home! 🏠❤️ We are a family with Turkish roots, born and raised in Germany. Our deep connection to Turkey inspired us to found this special online shop.
The idea for Vatansever came from our own experience: We realized how difficult it can be to find items abroad that are specifically tailored to people of Turkish descent and convey a sense of home. We wanted to fill this gap and at the same time build a bridge between our two cultures.
Our Offer 🎁
At Vatansever, you'll find a carefully curated collection of print-on-demand items that combine Turkish traditions, culture, and modernity. Each product tells a story and is a tangible piece of home. From T-shirts with Turkish sayings to mugs with traditional patterns to home accessories with contemporary Turkish designs - we offer you products that touch heart and soul.
Our Mission 🚀
Vatansever is more than just an online shop. We see ourselves as cultural mediators, bringing the beauty and diversity of Turkish culture into German homes. Our goal is to give people with Turkish roots a piece of home and at the same time give all interested parties the opportunity to discover and experience the fascinating Turkish culture.
Our Team - A Family Affair 👨👩👧👦
Ilyas Sezgen - The Visionary 👨💼
As CEO and founder of Vatansever, I, Ilyas Sezgen, am responsible for the overall implementation of our project. With passion and commitment, I work to make our vision a reality and make Vatansever your first choice for Turkish gift items.
My wife - The Creative Eye 👩🎨
My wife is our creative genius. With her keen sense of aesthetics and trends, she is responsible for selecting our designs. She ensures that our products are not only meaningful but also stylish and contemporary.
Our Son - The Social Media Expert 📱
The younger generation brings fresh air to our company. Our son takes care of our social media presence and keeps you updated on all news, offers, and exciting insights into Turkish culture.
Our Daughter - The Little Artist 🎨
Even our youngest daughter is part of the Vatansever team. With her childlike creativity and fresh ideas, she actively supports me in designing new motifs. Her carefree perspective often brings surprising and enchanting elements to our designs.
Our Connection to Turkey 🇹🇷
Although we are rooted in Germany, we maintain a close connection to our homeland. Every year we travel to Turkey once or twice to recharge our batteries, gather inspiration, and strengthen our connection to Turkish culture. These regular visits flow directly into our work and enrich our product range with authentic and contemporary designs.
Our Promise to You 🤝
At Vatansever, we promise you not only high-quality products but also a piece of home and tradition. Every item in our shop is selected with love and care to offer you an authentic piece of Turkish culture. We stand for quality, creativity, and excellent customer service.
Building the Bridge Together 🌈
Vatansever is more than just a family business - it's a community. We cordially invite you to become part of this community. Share your stories, your connection to Turkish culture, and your experiences with our products. Together we can strengthen the bridge between our cultures and spread the beauty of Turkish traditions throughout the world.
Welcome to Vatansever - your piece of home in the heart of Germany! 🏠❤️🇹🇷🇩🇪
Orders and Products
How does your shop work?
We offer unique Turkish Theme Design T-Shirts, Hoodies, Mugs, Phone Cases, Wallart and more( print-on-demand ) products that are custom-made just for you. Once you place an order, we process it, print it, and ship it directly to your doorstep. This allows us to reduce waste and provide personalized products.
Can I customize the designs?
Absolutely! Many of our products allow for customization. Simply follow the instructions on the product page to add your personal touch
Do you offer bulk orders or discounts for large quantities?
Yes, we do! If you’re interested in placing a bulk order, please contact us at [info@vatansever.store] for more information and special pricing.
Shipping and Delivery
Do you ship internationally?
Yes, we ship to more than 40 countries worldwide! Here is a list of countries to which we ship free of charge. If there is a country that is not listed here you can contact us and we will make you an offer with the shipping costs to this country [info@vatansever.store] or via our contact form [Contact Link].
• Åland
• Albania
• Andorra
• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Canary Islands
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Greece
• Guernsey
• Ireland
• Italy
• Japan
• Latvia
• Lithuania
• Luxembourg
• Malta
• New Zealand
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• San Marino
• Singapore
• Sweden
• Slovakia
• Slovenia
• Spain
• Hungary
• Vatican
• USA
• United Kingdom
How long does shipping take?
Shipping times vary depending on your location:
- Europe: 4–6 business days
- USA/Canada: 4–6 business days
- Turkey: 4-6 business days
Please note that these are estimates and may vary due to postal delays.
How much does shipping cost? Do you offer free shipping?
Yes, we offer free shipping to the following countries:
Åland, Albania, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican, USA, and the United Kingdom.
If your country is not listed, please send a E-mail [info@vatansever.store] or via our contact form [Contact Link].Please let us know which product it is and we will inform you by email about the shipping costs.
Will I have to pay customs fees?
In most cases, you won’t have to pay customs fees because our products are usually shipped from local fulfillment centers close to your region. However, if your order is shipped internationally or from a location outside your country, customs fees or import duties may apply. These charges are not included in our prices and are the responsibility of the customer.
Returns and Refunds
Can I return or exchange my order?
Since our products are made to order, we generally do not accept returns or exchanges unless the item arrives damaged or defective. Please contact us within 14 days of receiving your order with photos of the issue
What happens if my order is damaged?
If your product arrives damaged, we will replace it free of charge. Simply reach out to us with your order number and photos of the damaged item. Our contact form [Contact Link].
Who pays for return shipping?
If a return is approved due to a defect or error on our part, we will cover the return shipping costs. For all other cases, the customer is responsible for return shipping.
Payment and Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options depending on your region.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment information is protected.
Account and Orders
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package online.
Can I cancel or change my order after placing it?
Orders can only be changed or canceled within the first 24 hours after placement. Please contact us as soon as possible if you need to make changes.
Additional Questions
Do you offer gift wrapping?
At this time, we do not offer gift wrapping. However, you can include a personalized message with your order.
I have a problem that’s not listed here. How can I contact you?
We’re here to help! You can reach out to our customer service team at [info@vatansever.store] or via our contact form [Contact Link].
Sustainability and Ethics
Are your products sustainable?
Yes! All our products are printed on demand to reduce waste. We work with ethical suppliers who prioritize sustainability.
How do you reduce your carbon footprint?
By producing only what is ordered, we avoid overproduction. Additionally, we use local fulfillment centers whenever possible to reduce shipping distances.
If you have not found an answer, just write to us
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.
